Based on Terry’s book: 1-800 Courtesy; Connecting With a Winning Telephone Image
Description: What image do your personnel create in the callers minds when speaking on the phone? Are your employees true ambassadors for your organization? This program focuses on the necessity of exceptional telephone skills and how to deliver those skills.
Teleseminar – Two 90 minute teleclasses
- The power of your ”voice attitude”
- Answering the telephone properly
- Addressing callers properly
- Taking messages properly
- Listening effectively
- Avoiding telephone rudeness
- Diffusing the upset customer
- Transferring callers effectively
- Asking powerful questions
- Studying the DISC Language of Communication and using Tele-DISC
